To cultivate the people-centric innovation culture and agile mindsets, CLP introduces Design Thinking and data analytics as a creative problem-solving approach that often results in novel ways of collaborating and working across the company about two years ago.
Design Thinking is more than a tool. It helps teams identify pain points from the perspectives of customers or users and rethink current processes through the development of prototypes and user testing before finding solutions.
Over 4,000 employees of CLP Power in Hong Kong have completed Design Thinking training to equip themselves with the necessary basic skills. Further training is provided to those who have been nominated to lead or take part in innovation projects.
Unlocking vast potential
Design Thinking is only one of the many strategies that helps foster a culture of innovation. Driven by the knowledge that innovation is boundless and can bring unlimited possibilities, CLP has taken a series of steps to significantly expand its innovation culture since 2017.
It has provided an online platform for colleagues to share innovative ideas, held seminars to exchange innovative insights, arranged visits to organisations in the forefront of innovation, trained up culture ambassadors, set up an experience centre SmartHub@CLP to exhibit smart city and innovative solutions, and redesigned office spaces to create an enabling environment that cultivates employees’ creative thinking.