Robots have moved out of the realms of science fiction and into the workplace as businesses increasingly use software robots to carry out routine tasks previously done by employees.
Software robots use artificial intelligence to mimic the way workers process paperwork, but perform tasks quicker, more accurately, and without stopping.
They can effortlessly handle a broad range of time-consuming, tedious office tasks such as data processing, expense report entries, and dealing with customer queries. More advanced software robots can even review complex legal documents and contracts.
The technology behind the software robots – Robotic Process Automation (RPA) – has empowered companies to streamline their work processes, increase employee productivity, and handle a growing volume of online orders and customer queries.