Power bills are Australia’s second biggest source of financial stress after rent, surveys indicate. Households often find themselves confronted with unexpectedly high bills, complex calculations of charges and discounts, and difficulties in comparing different pricing plans. It is easy to understand their frustration.
With this in mind, EnergyAustralia launched the customer innovation platform, On by EnergyAustralia, in November 2019 to make household power plans clearer and to develop simpler and innovative services that save time, money and energy.
One of the most important aspects of the platform is that customers can participate in trials that help shape EnergyAustralia’s future products and services. Its first round of trial products and services were aimed at ensuring there were fewer unwanted surprises when power bills arrived.